Placed an online order in November for a "bounce house". Received online notice that i...

GetHuman-fl_mom's customer service issue with Sears from December 2018

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The issue in GetHuman-fl_mom's own words
Placed an online order in November for a "bounce house". Received online notice that item was delivered. The FedEx number on delivery is for a person in Delaware and I live in Florida. Sears order********** for all online orders made by me. Tracking ********************* was showing for the "bounce house" I requested online by FedEx. Our physical address is" ***** SE CR *** White Springs, FL *****. Said item was delivered to Delaware address per FedEx tracking number. WHERE IS MY ORDER FOR BOUNCE HOUSE AND WHY HAVE I NOT HEARD ANYTHING REGARDING ORDER??? I have spent over an hour this past Saturday (December *, ****) and again today speaking with Customer Service and getting NO response to assist me. TOTALLY PISSED!!!! Better get some assistance or plan to take this matter to court.
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Sears

Customer service issue
Reported by GetHuman-fl_mom
Dec 4th, 2018 - a mon ago
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GetHuman-fl_mom started working on this issue
Dec 4th, 2018 10:43pm