I’ve never been so frustrated dealing with an online store. Your points system is AWFUL...

GetHuman1672920's customer service issue with Sears from December 2018

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The issue in GetHuman1672920's own words
I’ve never been so frustrated dealing with an online store. Your points system is AWFUL!! First I’ve got $**.** Sears points. When I go online to purchase something it shows I can’t use my points. ON EVERY SINGLE ITEM! What good are my points if I can’t use them. Let’s go with * *. I have $**.** with SHOP MY (YOUR)WAY). I can’t use them on anything I’ve tried to purchase either. The only thing it shows me about my points is WHEN MY POINTS HAVE EXPIRED! *I totally understand why Amazon is eating Sears’ lunch. How in the world do you expect to keep customers when your system is totally USELESS?! I’ve tried everything I can to use these points online. My daughter who is probably more internet savvy than me was totally confused also. I’m completely AMAZON savvy because ordering and using my gift cards and rewards and any credits is so customer friendly. I usually never speak (Write) this blunt to any company, but my frustration level is so high I just had to. Even if you explain how to use these * different types of points*rewards I don’t see myself ever buying again from Sears.**Eugene Nunamaker ****-***-*******Sent from my iPhone
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Sears

Customer service issue
Reported by GetHuman1672920
Dec 2nd, 2018 - 6 mons ago
I have an issue with Sears too
Not resolved
Seen by 3 customers so far
Similar issue to 2180 others
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Timeline
GetHuman1672920 started working on this issue
Dec 2nd, 2018 12:25pm