On black friday James Greene purchased a pool table from the Palmdale Sears. Delivery w...

GetHuman1641311's customer service issue with Sears from November 2018

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The issue in GetHuman1641311's own words
On black friday James Greene purchased a pool table from the Palmdale Sears. Delivery was Sat. ********** at which time the delivery driver told him that he could not take the old pool table because it was not taken apart. No one informed him that this had to be done! Delivery driver told us he would be back *Wed. ******** to pick up the old pool table. We called just to make sure the delivery dept. located outside of the U.S. They said there was no pick up time scheduled for Wed. and can not pick it up until Mon. ********. All I have gotten is apologies with no compensation or future plans to correct. I feel the least Sears can do is offer back the pick up fee to show some concern for our inconveince! I hope that we can accomplish this or we will not have any further business with Sears. Sears is just hanging on at this point, may I suggest that it would be in their interest to try and keep their customers happy! Please respond and if you cannot compensate, then please give me contact information for someone that can. Thank You
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Sears

Customer service issue
Reported by GetHuman1641311
Nov 27th, 2018 - 9 mons ago
I have an issue with Sears too
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Seen by 4 customers so far
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Timeline
GetHuman1641311 started working on this issue
Nov 27th, 2018 10:47pm