Placed order for refrigerator parts *********, Sears Partsdirect order *W******. Paid f...

GetHuman-jimmy_fa's customer service issue with Sears from November 2018

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The issue in GetHuman-jimmy_fa's own words
Get my refrigerator fixed before I lost all frozen foods. ... Placed order for refrigerator parts *********, Sears Partsdirect order *W******. Paid for expedited shipping. Charged to credit card.*********** Sears Partsdirect e-mail says items are on backorder.*********** Sears Partsdirect e-mail says items are still on backorder.*********** Had to pay to have my refrigerator fixed.********** Sears Partsdirect e-mail says my ********* order has shipped.********** Sears Partsdirect parts return shipping label received via e-mail.********** Sears Partsdirect ********* order * W****** package received via UPS.********* Sears Partsdirect parts return shipping label applied to package of parts and dropped off at UPS.********** UPS tracking number shows Sears Partsdirect returned parts of order * W****** were delivered to Sears returned parts center in Dallas, Texas.*********** Called Sears Partsdirect about not receiving returned parts credit on credit card.*********** Called Sears Partsdirect about not receiving returned parts credit on credit card.*********** Called Sears Partsdirect about not receiving returned parts credit on credit card.*********** Called Sears Partsdirect about not receiving returned parts credit on credit card.*********** Trying to get help from you to get my Sears Partsdirect refund credit to my credit card.**I want Sears Partsdirect to issue a refund credit to my credit card that I have been waiting on so long.
They put me in a bad situation by stating the parts I ordered were in stock and would be expedited to me.
I want Sears Partsdirect to issue a refund credit to my credit card that I have been waiting on so long.
I have bought several Sears products, and many replacement parts over the years.
Just contacting Sears Partsdirect many times to ask about my refund credit. They have already received the parts back from me. I am still out the money they charged to my credit card.
I have an issue with Sears too
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Sears

Replacement parts for my refrigerator.
Customer service issue
Reported by GetHuman-jimmy_fa
Nov 26th, 2018 - 9 mons ago
I have an issue with Sears too
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Seen by 6 customers so far
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Timeline
GetHuman-jimmy_fa started working on this issue
Nov 26th, 2018 11:38pm