Sears customer service and call center are horrible when speaking to someone in another...

GetHuman1526262's customer service issue with Sears from November 2018

36 views | 1953 similar | 1 following
Help with my Sears issue
Did we steer you to the right help?
Waiting to see if GetHuman1526262 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman1526262's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1526262 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman1526262's own words
Sears customer service and call center are horrible when speaking to someone in another country. It started with an appliance delivery and I requested an afternoon delivery For****.I called the delivery office on***** and put in the request.I put in my off time for Friday afternoons at work.I called Sears delivery call center to verify the time. It was not documented. The customer service rep told me that I had to wait for a call from the delivery center. I then requested to speak to a supervisor. I don't know if the man was a supervisor or the same man I spoke to earlier. He promised me it was taken. I get a call Friday **** at * am tell me the delivery would be between *:** and **:** and not an afternoon delivery. I works and my husband works.I had already requested leave to be off. My husband had to take leave. When the refrigerator was inspected I saw some scratches on the freezer door so I contacted the delivery center and informed them about this matter. I told them to come and pick it and replace. Someone by the name of RAin that he would give me ***,*** reward points. I agreed. I tried to verify that it was actually process. Several months ago I spoke to someone in my reward office was to add my name to the account. To no avail. I have spend over ****.** in appliance. You can not get any help and everybody lie and give fake name over in the Philippines. Cannot speak to someone in the United States. I cannot shop at a store with bad customer service.

GetHuman1526262 did not yet indicate what Sears should do to make this right.

How GetHuman1526262 fixed the problem

We are waiting for GetHuman1526262 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1526262 fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman1526262
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 1953 others
1 customer following this

Timeline

GetHuman1526262 started working on this issue
Nov 8th, 2018 9:49pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies