I have a Kenmore Elite refrigerator freezer purchased in **** and the freezer is not wo...

GetHuman1468592's customer service issue with Sears from November 2018

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The issue in GetHuman1468592's own words
I have a Kenmore Elite refrigerator freezer purchased in **** and the freezer is not working!!*Sears service couldn’t come out for * weeks. I had an independent repair person diagnosis the problem as a seal issue still covered under warranty. Sears service still can’t come out to ‘diagnose’ until ***** and the order parts. This is unacceptable as we are potentially talking about missing * major holidays!! This is NOT what I expect from Sears!!! Please HELP!!!
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Customer service issue
Reported by GetHuman1468592
Nov 2nd, 2018 - 2 mons ago
I have an issue with Sears too
Not resolved
Seen by 4 customers so far
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GetHuman1468592 started working on this issue
Nov 2nd 2:15am