My name is Mr. Charles Feinberg. I live on the island of Oahu, Hawaii. My phone number...
GetHuman441894's customer service issue with Sears from October 2018
Help with my Sears issue
First: share to improve GetHuman441894's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman441894 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman441894 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman441894's own words
My name is Mr. Charles Feinberg. I live on the island of Oahu, Hawaii. My phone number is ***-***-****. My address is **-*** Mawaena St. Kaneohe, Hawaii *****. The information located on the part that I’m complaining about is:**STAA***A***DC **v******EAU**********SCDco.,LTD. VIETNAM**I personally believe that my complaint easily fits into the Lemon Law. I’ve had to replace the above part twice in the past months. Both a representative and a technician have told me that this part is notoriously defective and that it can never be completely fixed. It will always have to be replaced. The part is a small motor that controls the chute that allows the ice to come out of my Kenmore Side by Side Refrigerator. When I reported this to Sears on the mainland they told me that they know of this problem BUT they must follow protocol which means sending out a technician to my house WITHOUT THE PART even though they know what part is defective. This costs my wife and I an entire day where we have to wait at home and another day when the technician comes back to install the part which is sent to me. THIS MAKES NO SENSE. I feel that I deserve a new refrigerator that does not have this reoccurring problem.
GetHuman441894 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman441894 fixed the problem
We are waiting for GetHuman441894 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.