a condensate pump for Air Conditioner failed and caused part of the cieling come down w...

GetHuman-mgciroli's customer service issue with Sears from October 2018

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The issue in GetHuman-mgciroli's own words
a condensate pump for Air Conditioner failed and caused part of the cieling come down with wet insulation. Sears contracted Excelair to install the air conditioner and according to Sears Tech that replaced the pump said original pump was not properly install. Now Daniel Rooney with Sears Sedgewick Insurance says Carrier Corp. I have sent all the information by registered mail on Sept ** and was received by Carrier Corp on Oct *st but to date i have not received any communication its now * and a half months. I cannot turn the furnance because i will have more installation on the floor. Please let me know who to contect on this matter. I have a Maintenace Agreement and feel Sears should be responsibe. Thank you for any help you can give me.
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Sears

Customer service issue
Reported by GetHuman-mgciroli
Oct 18th, 2018 - a mon ago
I have an issue with Sears too
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GetHuman-mgciroli started working on this issue
Oct 18th 5:34pm