Bought refrigerator freezer with ice maker in door march ****. Within * months stoppe...

GetHuman-nilesli's customer service issue with Sears from October 2018

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The issue in GetHuman-nilesli's own words
Bought refrigerator freezer with ice maker in door march ****. Within * months stopped making ice.s First technician "cleared water line". Couple weeks later ice stopped & rusty water leaked down front of door (ate through paint). Another technician came out, problem in freezer door & ordered new door. Next *-** mo three wrong doors ordered & service dept escalation team said door not available and to contact store for replacement. Called store and they need Process authorization code and gave me number to call - ****-***-****. I called and they had no idea what to do.
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Sears

Customer service issue
Reported by GetHuman-nilesli
Oct 14th, 2018 - 2 mons ago
I have an issue with Sears too
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GetHuman-nilesli started working on this issue
Oct 14th 8:32pm
GetHuman-nilesli shared this issue with others over email
Oct 14th 8:34pm