Delivery of a mattress and boxsprings was confirmed to be Friday (today) between...

GetHuman-kcary's customer service issue with Sears from October 2018

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The issue in GetHuman-kcary's own words
Delivery of a mattress and boxsprings was confirmed to be Friday (today) between **-**. Received a call at approximately *:** stating that delivery would not happen until Nov. *. I called to ask about an immediate refund or a similar product be delivered. I have been passed off to * different representatives and was told I would be contacted within ** hours by the delivery services. This is ridiculous. I need that mattress TODAY not tomorrow or thereafter. If someone can give me a credit at a local Sears Retail Store or an immediate refund, that would be great. I do not feel I should have to wait on a product that was confirmed to be delivered. Your mistake should not be my problem.
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Customer service issue
Reported by GetHuman-kcary
Oct 12th, 2018 - 8d ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
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GetHuman-kcary started working on this issue
Oct 12th 5:33pm