I recently purchased an expensive front load washer and dryer. From the start the washe...

GetHuman-vaugham's customer service issue with Sears from September 2018

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The issue in GetHuman-vaugham's own words
I recently purchased an expensive front load washer and dryer. From the start the washer has shaken and vibrated. Had a technician scheduled to come out today between ** and four. Received a confirmation voicemail yesterday confirming the appointment. At * o’clock no one ever showed up so I called the one *** number. Was told they were running behind I would be there by ***. At six no one had still showing up and was told my appointment was rescheduled to the **th. Now they expect me to take another day off? I should be compensated for having to take at least two days off and quite frankly I don’t have much confidence that they will be there at their next scheduled appointment. Trying to get a human being is next to impossible and getting one that speaks good English is almost impossible. I have purchased many appliances from Sears throughout the years. If this is how they treat customers, not only I but I will also instruct all my family to no longer purchase appliances from Sears. I feel you have lost a long-term and loyal customer who has spent thousands throughout the years with your business.

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Customer service issue
Reported by GetHuman-vaugham
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1416 others
0 customers following this


GetHuman-vaugham started working on this issue
Sep 15th, 2018 12:29am