Bought a new fridge sept **. Delivered fri **th. Never cooled off. Lost all my food. A...

GetHuman-vickiwys's customer service issue with Sears from September 2018

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The issue in GetHuman-vickiwys's own words
Bought a new fridge sept **. Delivered fri **th. Never cooled off. Lost all my food. Asked for an exchange on another new fridge. Scheduled delivery Monday sept **. Then they changed it today till sept **th. I will be going on ** days without a fridge, no compensation, no discount, no expedited service and keep getting transferred on hold for over ** minutes without any understanding or compensation. I asked for the customer service phone number and they said you could only write a letter and not speak to anyone live. I want something done about this awful experience and the $*** purchase I made.
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Sears

Customer service issue
Reported by GetHuman-vickiwys
Sep 21st, 2018 - 6 mons ago
I have an issue with Sears too
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GetHuman-vickiwys started working on this issue
Sep 21st, 2018 7:17pm