Part (MNFLD DOOR SKU-*************CWO)was ordered on ****** by service technician...

GetHuman-feilola's customer service issue with Sears from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-feilola's own words
Part (MNFLD DOOR SKU-*************CWO)was ordered on ****** by service technician ******* for water heater. I cancelled the service on ******. The part was delivered to me on ****** and returned to the technician on *******. I had paid $***.** for the part by credit card on ******. I have made several calls to Sears starting on ****** regarding refunding my money. I've been told that: " customer solutions would contact me by my cell phone and to keep the line open"* " that a manager would contact me"* and again that "customer solutions would contact me" this time by my email within ** to ** hours-that was * days ago!! I have not been given a contact number nor has anyone contacted me since I started trying to get my $***.** back for the part returned ** days ago. My next step is going to be thru my credit card because I'm not paying the charge for something that I returned. *Florence Eilola*Phone (***)********Email: *****@***.com
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Sears

Customer service issue
Reported by GetHuman-feilola
Aug 28th, 2018 - 3 mons ago
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GetHuman-feilola started working on this issue
Aug 28th 5:03pm
GetHuman-feilola confirmed the issue is fixed. Hooray!
Aug 31st 7:29pm