Please help to resolve a "return" issue

GetHuman1045102's customer service issue with Sears from August 2018

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Help with my Sears issue
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1045102's own words
(i have been going around in circles trying to find a phone number to call to talk to a sears manager. the number that i do find connects me to a department and then the phone rings without being picked up.)**a number of months ago i ordered * pair of pant on-line (in sears store). they arrived fine. one pair fit good but the second pair did not (cut wasn't right).**at the time i honestly did not know that sears return policy was ** days. macy's and REI are * year. i bought the pants in january. I realize it's been over * months since i purchased the pants but there must be a way to either return them (tags are still on them and i have receipt) or exchange them. **if you could please help me so that i'm not out $**.**.**thank you.
the process of trying to reach someone at sears who can help me has been incredibly frustrating and time consuming (over * hours).
this issue could be made right by over-riding the ** day return policy. it must be possible to do and would be so appreciated.
i have shopped at sears for years. it's where i always go to get my Lee jeans.
i went through "live chat" to try and get this resolved. the customer service person was very patient and kind but in the end said that i'd gotten the wrong department and she could not help me.
I have an issue with Sears too
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Sears

Customer service issue
Reported by GetHuman1045102
Aug 28th, 2018 - 4 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 1236 others
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GetHuman1045102 started working on this issue
Aug 28th 3:23am