bought tires on line from Sears and went to North Riverside for install....reservation...

GetHuman1035462's customer service issue with Sears from August 2018

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The issue in GetHuman1035462's own words
bought tires on line from Sears and went to North Riverside for install....reservation details for invoice ********...got to appointment as store was almost closed...the crew (who were wonderful throughout) remove the old tires (which were junk) and then discovered the ordered tires did not fit. They found tires that would fit and installed and I was ready to go just as the store closed. Problem: I paid more because the tires were "bought from store and not online so no online price" Crew were so nice and store was closing so I did not want to make an issue at the time....but I believe Sears should honor the online price. The tires put on that fit were less than the larger tire that I originally bought on line but I paid more. I believe I should receive about a $**.** refund to my Sears card or rebate of whatever. I'm a long time, ** year, customer. FINAL INVOICE DATE: *********. SALESCHECK *************. REF. NUM. IN*******. Uniroyal tiger paw tires (*). Worst part for an older person: I WROTE a letter with all the details and got NO reply but ads. My email: *****@***.com *** *** **** I'm a real human* ex-USMC* good person with little "cyber skills" and happy that way* much more "Sears" than "Amazon". Also, your chat resolve a small recent problem and was great* I hope this works as well. I'm near your new Oak Brook Store
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Sears

Customer service issue
Reported by GetHuman1035462
Aug 25th, 2018 - 4 mons ago
I have an issue with Sears too
Fixed
Seen by 7 customers so far
Similar issue to 1213 others
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GetHuman1035462 started working on this issue
Aug 25th 4:02pm
GetHuman1035462 shared this issue with your circles on Google+
Aug 25th 4:04pm
GetHuman1035462 indicated the issue is not fixed yet.
Aug 25th 9:25pm