Purchased Kenmore front load washer model ***.******** in ****. My name is Richard Schm...

GetHuman-rwspc's customer service issue with Sears from August 2018

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The issue in GetHuman-rwspc's own words
Purchased Kenmore front load washer model ***.******** in ****. My name is Richard Schmidt, Sears confirmed I was original purchaser in **** under old phone * ***-***-****. Above comes with limited lifetime warranty on Stainless Steel Wash Basket - per page * of Manual. The spider assembly, part of Stainless Steel Wash Basket has broken I called * Sears numbers, initiated * online chats, called Whirlpool per Sears saying manufacture had to provide part and they directed me back to Sears. After * combined online chats and conversations with * different people no one can help me. I have already disassembled machine and can provide pictures, copy of warranty, model, sn, etc. I just want the part shipped to me under warranty. I understand I will have to pay shipping (Whirlpool said part * is ********. Please advise as my next step will be to contact the Better Business Bureau and the state Attorney General's office.

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Sears

Customer service issue
Reported by GetHuman-rwspc
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1204 others
0 customers following this

Timeline

GetHuman-rwspc started working on this issue
Aug 24th, 2018 4:58pm