Purchased Kenmore front load washer model ***.******** in ****. My name is Richard Schm...

GetHuman-rwspc's customer service issue with Sears from August 2018

1204 similar
0 following
Help with my Sears issue
First: share to improve GetHuman-rwspc's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rwspc to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rwspc may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman-rwspc's own words
Purchased Kenmore front load washer model ***.******** in ****. My name is Richard Schmidt, Sears confirmed I was original purchaser in **** under old phone * ***-***-****. Above comes with limited lifetime warranty on Stainless Steel Wash Basket - per page * of Manual. The spider assembly, part of Stainless Steel Wash Basket has broken I called * Sears numbers, initiated * online chats, called Whirlpool per Sears saying manufacture had to provide part and they directed me back to Sears. After * combined online chats and conversations with * different people no one can help me. I have already disassembled machine and can provide pictures, copy of warranty, model, sn, etc. I just want the part shipped to me under warranty. I understand I will have to pay shipping (Whirlpool said part * is ********. Please advise as my next step will be to contact the Better Business Bureau and the state Attorney General's office.
GetHuman-rwspc did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-rwspc fixed the problem
We are waiting for GetHuman-rwspc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-rwspc fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rwspc
Aug 24th, 2018 - 4 mons ago
I have an issue with Sears too
Not resolved
Seen by 6 customers so far
Similar issue to 1204 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-rwspc started working on this issue
Aug 24th 4:58pm