My, story I’m a faithful sears appliances purchaser and service agreement holder. I hav...

GetHuman1021106's customer service issue with Sears from August 2018

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The issue in GetHuman1021106's own words
My, story I’m a faithful sears appliances purchaser and service agreement holder. I have had my Kenmore upright two door refrigerator since ****. I have had a service agreement just as long. Over the last * years I have started having problems with the unit. I have had about * separate repair over the last * years. This past month the unit has stopped working and this is where the nightmare begins. I have been without a refrigerator for over a month. Sears sends technicians out that have ordered the wrong parts or failed to repair the problem. I have called sears requesting a product replacement and they give me the run around that I don’t meet the contract agreements of * qualifying repairs or attempts in a ** month period. Based on the age of the unit the amount of years I have had the unit and the service agreement and most of all me being without a unit for over a month and the reliability of the unit gone. Is there anyone who can help me resolve this nightmare and qualify for a product replacement?***Thank you soon to no longer be faithful sears customer
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Sears

Customer service issue
Reported by GetHuman1021106
Aug 21st, 2018 - 3 mons ago
I have an issue with Sears too
Fixed
Seen by 7 customers so far
Similar issue to 1169 others
0 customers following this
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GetHuman1021106 started working on this issue
Aug 21st 11:30pm
GetHuman1021106 indicated the issue is not fixed yet.
Aug 22nd 12:38am
GetHuman1021106 indicated the issue is not fixed yet.
Aug 23rd 1:25am
GetHuman1021106 indicated the issue is not fixed yet.
Aug 23rd 11:56am
GetHuman1021106 indicated the issue is not fixed yet.
Aug 25th 1:07pm