Sears.com Order * ***********This is simply amazing, you want send me a request for inf...

GetHuman-ceconner's customer service issue with Sears from August 2018

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The issue in GetHuman-ceconner's own words
Sears.com Order * ***********This is simply amazing, you want send me a request for information on a NO-REPLY email?*I check the status of the order and find this on my order on the sears page:**Delivered To:*Rachel Bassett****** Ice Springs Street*Nampa, ID, *********-***-*****salescheck: *************view order details*Problem with order*Cheryl ConnerAug **, *****this was a gift to my daugher. It arrived today with pieces missiing. How does she get the missing items, or can you resent a complete order and a prepaid return item so she can return the one with the missing items. Please contact my daughter at *****@***.com. Thank you. Cheryl Conner*Cheryl ConnerAug **, *****Thus far I have received NO response from the third party seller or from Sears. As part of "sears" I would expect far better customer service, even if it is to acknowledge receipt and to set expectations of further information. I WANT A FULL, COMPLETE REPLACEMENT OF THIS CANOPY IMMEDIATELY SHIPPED TO THE ADDRESS INDICATED ON THE ORDER...WITHOUT CHARGE. I am willing to return the item received, if you provide a prepaid shipping document. Attached is the list of what was supposed to be included and what was. At this point a complete replacement would be the more logical resolution. PLEASE RESPOND!*attachment(s)*The parts that were listed as being included in the item listed below.pdf*Cheryl ConnerAug **, *****looks like the part with what we received didn't send ...*attachment(s)*parts we received.pdf*Cheryl ConnerAug **, *****What does it take to get a simple response on this issue? Do I have to call the credit card company and dispute the charge? Do I have to post negative reviews for Sears? Seriously, this shouldn't be such an ordeal ... if ANY response whatsoever had been given to acknowledge the receipt of the emails, and some kind of expectation for resolution. Is that too much to ask? The fact that an incomplete order was sent to begin with is bad enough. The fact that it ruined what would have been a nice house warming gift for my daughter is bad enough. But to completely ignore your customer is unacceptable. So, just tell me....WHAT DOES IT TAKE????? Cheryl Conner*WinadoAug **, *****Your case is under review*WinadoAug **, *****Your case has been closed
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Sears

Customer service issue
Reported by GetHuman-ceconner
Aug 18th, 2018 - a yr ago
I have an issue with Sears too
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GetHuman-ceconner started working on this issue
Aug 18th, 2018 3:00pm
GetHuman-ceconner indicated the issue is not fixed yet.
Aug 19th, 2018 4:07pm