August **, ******To Whom It May Concern:**I am writing on behalf of my Mother...

GetHuman-keishabo's customer service issue with Sears from August 2018

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The issue in GetHuman-keishabo's own words
August **, ******To Whom It May Concern:**I am writing on behalf of my Mother, ************. Around November*December ****, my Mother purchased a Kenmore refrigerator, Model: ***.*****.***, from the Sears Department Store located at **** Barnes Crossing Road, Tupelo, MS in the Barnes Crossing Mall. Unfortunately, in July ****, the refrigerator stopped freezing and cooling. I don’t have the exact dates, but I can provide them to you at a later date if needed. The Sears repairman was sent to her home twice in the month of July. On the first visit, he inspected the problem and supposedly repaired it. She was charge $**. A day or two later, the refrigerator was in the same state it was prior to the call that prompt the repairman’s initial visit. On the second visit, he stated he had to change a part, but it would need to be ordered and shipped by United Parcel Service to my Mother’s home. He also stated he fixed the refrigerator where it would try to work until the parts arrive and he can return to completely repair the refrigerator. The next repair date was scheduled for August **, ****. The parts were indeed delivered a few days after his second visit. Sears has such as huge window of when they will arrive (from *am to *pm), that’s when people who were available to meet him and let him in, had to go to work. I myself when I got off of work, went by her house to wait for him, unfortunately he had already been and left a note on the door that the rescheduled date is for August **, ****.**I am writing because my Mom is frustrated. She has been without a completely working refrigerator from July until August. She has had to throw out at least $*** worth of food that was in the cooling side and the freezer side. Is this how Sears operate on repairs? Why does Sears have such an open window from * am to * pm? People have jobs and are unable to get off of work like that, especially in this case, THREE failed times. That’s time and more money of the customer’s being wasted. I understand that the repairmen are unable to predict what type of problem they will encounter and how long it will take to repair but from * am to * pm is unrealistic for working people to just sit by idly and no one shows up until near * pm or after * pm (which is the time he arrived the second visit). Especially in this matter, if it was a garbage disposable, fine. No food would have been lost, but this is the refrigerator…a DAILY necessity. She is being penalized for…I don’t even know what? Is the Tupelo, MS Sears understaff? Why couldn’t the refrigerator have been fixed sooner than what it is taken? What can Sears do about the huge window (* am to * pm)? What are working people suppose to do with that type of time? How can we resolve this PRIOR to August **? **Also, why is she having such a huge problem with the refrigerator only after a year and seven months? She was told she could not receive a new refrigerator. How does one know if it will break down again being only bought a short time ago? No one is faulting the repairman, just want the entire situation resolved after two months of waiting. I look forward to hearing from you with an immediate solution after such a frustrating matter. Thank you for your time.**Keisha Bogan
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Sears

Customer service issue
Reported by GetHuman-keishabo
Aug 17th, 2018 - a yr ago
I have an issue with Sears too
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GetHuman-keishabo started working on this issue
Aug 17th, 2018 1:41am