* visits, ** wasted hours, issue still not resolved.

GetHuman-roobosc's customer service issue with Sears from August 2018

9 views | 1107 similar | 0 following
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The issue in GetHuman-roobosc's own words
On *** I brought my vehicle into the Waterford Sears Auto Center to have my brakes checked as I knew I needed new ones due to squealing. I was informed that the front brakes were fine but that the rear brakes needed to be replaced . After the brakes were replaced I noticed the rear right brake was still squealing and not braking better and went back immediately. When I returned they said the squealing would go away after the brakes adjusted in a day or so, but if they did not to call to come back. I called and returned the vehicle on ****. I was told they would shave down the rotors. The brakes continued to be an issue so I called back to make an appointment for **** for *am. Now that I have arrived they informed me that only the left rotor was shaved, no appointment was made, & they have no spots available today due to being short. Was wondering how Sears plans on correcting all of my wasted time(over * hours) , how Sears plans on actually fixing my brakes or if Sears will refund me to have my brakes fixed by a competent mechanic?
Cutting the wrong rotor is going to lead to extra costs for me and the issue is STILL not resolved, even though Sears has marked it as “fixed.”

GetHuman-roobosc did not yet indicate what Sears should do to make this right.

I do all of my car work through sears and have referred many friends to then because of great past service.
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Sears

Brakes
Customer service issue
Reported by GetHuman-roobosc
Aug 15th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1107 others
0 customers following this
Items needed
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Timeline

GetHuman-roobosc started working on this issue
Aug 15th, 2018 12:38pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 15th, 2018 2:28pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 15th, 2018 2:29pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 15th, 2018 2:29pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 15th, 2018 2:29pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 15th, 2018 2:34pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 16th, 2018 1:52pm
GetHuman-roobosc indicated the issue is not fixed yet.
Aug 18th, 2018 1:47pm

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