* visits, ** wasted hours, issue still not resolved.
GetHuman-roobosc's customer service issue with Sears from August 2018
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The issue in GetHuman-roobosc's own words
On *** I brought my vehicle into the Waterford Sears Auto Center to have my brakes checked as I knew I needed new ones due to squealing. I was informed that the front brakes were fine but that the rear brakes needed to be replaced . After the brakes were replaced I noticed the rear right brake was still squealing and not braking better and went back immediately. When I returned they said the squealing would go away after the brakes adjusted in a day or so, but if they did not to call to come back. I called and returned the vehicle on ****. I was told they would shave down the rotors. The brakes continued to be an issue so I called back to make an appointment for **** for *am. Now that I have arrived they informed me that only the left rotor was shaved, no appointment was made, & they have no spots available today due to being short. Was wondering how Sears plans on correcting all of my wasted time(over * hours) , how Sears plans on actually fixing my brakes or if Sears will refund me to have my brakes fixed by a competent mechanic?
Cutting the wrong rotor is going to lead to extra costs for me and the issue is STILL not resolved, even though Sears has marked it as “fixed.”
GetHuman-roobosc did not yet indicate what Sears should do to make this right.
I do all of my car work through sears and have referred many friends to then because of great past service.
I have an issue with Sears too
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