Good afternoon.,my name is Troy Vendryes. My order * *********. On June **,****, I cal...

GetHuman-vendryes's customer service issue with Sears from August 2018

9 views
 | 
1106 similar
 | 
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-vendryes to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-vendryes's own words
Good afternoon.,my name is Troy Vendryes. My order * *********. On June **,****, I called sears directly at *********** and spoke to a customer service person . I told her I wanted to order a jvc dla-rs ***u projector which had the item listed at $****.** in the search engine. I asked the lady on the phone before ordering, if there was a restocking fee and if I would get a full refund if I ordered the item. She answered firmly-NO. No restocking fee and a full refund if I returned the item. I am sure if you check the recorded audio for this order, you will hear the conversation. On June **th I received the item and decided that it was not what I expected and I paid $** to have the item shipped back to the address that was provided the following week. To my surprise, when I checked my sears card, only $**** was returned to my card on July **th. And after sears customer service gave me the *rd party phone number ********** ( Five Star Buy) to talk to re my refund, the person told me that they charge a restocking fee and agreed to credit my card a further $***.**. So I have been calling sears customer service ( ***********) for the last * plus weeks. I lost track but you can check the call log. My number is **********. They have transferred, put me on hold, promise a manager will call me back and I have spent so many minutes holding and waiting for email and not getting a reply. I received * emails and the last one was signed by Emma P which states the obvious- our third party associate charges a restocking fee and basically says there is nothing else sears can do. If someone had actually listen to what I have been saying from the beginning BEFORE I had ordered, I asked the question about no restocking fee and getting my full refund back, if the person had told me that, I would not have ordered the item and spent all these hours and time calling weekly. I think my credit card is owed $***.** . Please reply to let me know you have received my complaint and leave a name and number* email as to my case status. Thank you- Troy Vendryes. My address is **** Winands Rd. Randallstown md *****.
GetHuman-vendryes did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-vendryes fixed the problem
We are waiting for GetHuman-vendryes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.
How do I file a warranty claim with Sears?How do I get a refund from Sears?How do I make an appliance appointment with Sears?How do I return or cancel an order with Sears?
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vendryes fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman-vendryes
Aug 15th, 2018 - a yr ago
I have an issue with Sears too
Fixed
Seen by 9 customers so far
Similar issue to 1106 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account address
Account email
Account phone number
Order number
Order date
Timeline
GetHuman-vendryes started working on this issue
Aug 15th, 2018 12:42am
GetHuman-vendryes shared this issue with followers on Twitter
Aug 15th, 2018 12:45am
GetHuman-vendryes indicated the issue is not fixed yet.
Aug 15th, 2018 7:54pm
GetHuman-vendryes indicated the issue is not fixed yet.
Aug 15th, 2018 7:59pm
GetHuman-vendryes indicated the issue is not fixed yet.
Aug 15th, 2018 10:52pm
GetHuman-vendryes indicated the issue is not fixed yet.
Aug 16th, 2018 11:44pm
GetHuman-vendryes indicated the issue is not fixed yet.
Aug 16th, 2018 11:45pm