I purchased a Craftsman *** sheet sander on **-*-**, model no. *****.*I needed to repla...

GetHuman-gerschtc's customer service issue with Sears from August 2018

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The issue in GetHuman-gerschtc's own words
I purchased a Craftsman *** sheet sander on **-*-**, model no. *****.*I needed to replace the soft pad, part no. **********. In contacting Sears Parts Direct, I was informed that Sears is no longer does business with the company in China that makes the sander and that the part needed is not available and will not be. *So, I guess that particular sander, if a part is needed in the future, is just more or less junk. *I am very disappointed to find out that this product is basically obsolete. I paid $**.** for this sander at the Traverse City store.
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Sears

Customer service issue
Reported by GetHuman-gerschtc
Aug 13th, 2018 - 7 mons ago
I have an issue with Sears too
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Seen by 4 customers so far
Similar issue to 1084 others
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GetHuman-gerschtc started working on this issue
Aug 13th, 2018 5:00pm
GetHuman-gerschtc indicated the issue is not fixed yet.
Aug 13th, 2018 6:12pm
GetHuman-gerschtc indicated the issue is not fixed yet.
Aug 13th, 2018 6:14pm