I ordered a * in one exercise machine on May *rd, we were told it would be there in a w...

GetHuman984820's customer service issue with Sears from August 2018

2 views
 | 
1079 similar
 | 
0 following
Help with my Sears issue
First: share to improve GetHuman984820's odds
Strength in numbers! Companies respond better when others are watching.
Try having Sears call you again?
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman984820's own words
I ordered a * in one exercise machine on May *rd, we were told it would be there in a week. When we followed up after a week we were told it would be there on the **th of May. We were going out of town, we were told they would hold it for us. When we arrived home we called again. We were told it would be there on Aug **th. On August **th we received an e-mail saying the item was cancelled. So now * months later, having been billed for this item and using rewards points, we have no exercise machine, are totally frustrated, and ready to NEVER buy another item from Sears Again. When we tried to get some compsation we were told *% discount. That's not acceptable for an item * months later, just recently we were issued a credit and reward points returned. All we want is the same type of exercise machine at the same price we originally ordered. I don't think that's too much to ask. I have been a Sears customer most of my life and this in not the first problem I have had. If you research you will see we had another issue just * months ago. I really do understand why Sears is doing so poorly these days.
GetHuman984820 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman984820 fixed the problem
We are waiting for GetHuman984820 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman984820 fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman984820
Aug 13th, 2018 - 7 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 1079 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account address
Account email
Account phone number
Order number
Order date
Timeline
GetHuman984820 started working on this issue
Aug 13th, 2018 12:38pm