Ordered a new refrigerator on Sunday, ***. First refrigerator delivered on Tuesday...

GetHuman-macarlso's customer service issue with Sears from August 2018

Help with my Sears issue
Tip from another customer
Depending on the installation type you should call into Sears to change, edit or make an installation. You can call (800) 497-4402
The issue in GetHuman-macarlso's own words
Ordered a new refrigerator on Sunday, ***. First refrigerator delivered on Tuesday, ***. Brand new, out of the box, but had no power. Sent it back and talked to my original sales rep the next day. She called and ordered a replacement for me. The second one arrived yesterday and it too had no power. I was so frustrated that I called an electrician out to make sure it wasn't a problem with the outlet. It wasn't. SO, here I sit with a non-working fridge. I am a long time customer but seriously considering sending it back and finding a new one somewhere else. I get that the model may be a lemon, but i am still out time and need a new working fridge!
GetHuman-macarlso did not yet indicate what Sears should do to make this right.
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How GetHuman-macarlso fixed the problem
I was frustrated waiting on the phone. No help with the online chat either. I went back to my local store and talked to the original associate. Decided to go with a different model. She took care of the return*new purchase on the phone and my new (third) fridge will be delivered on Monday. Fingers crossed.
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Sears

Customer service issue
Reported by GetHuman-macarlso
Aug 11th, 2018 - 7 mons ago
I have an issue with Sears too
Fixed
GetHuman-macarlso shared how to fix
Seen by 3 customers so far
Similar issue to 1062 others
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GetHuman-macarlso started working on this issue
Aug 11th, 2018 4:05pm
GetHuman-macarlso confirmed the issue is fixed. Hooray!
Aug 11th, 2018 7:03pm
GetHuman-macarlso confirmed the issue is fixed. Hooray!
Aug 14th, 2018 5:46pm