Sears Techs have no idea what they are doing!!!

GetHuman-fantoy's customer service issue with Sears from August 2018

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The issue in GetHuman-fantoy's own words
Repair refrigerator*freezer ... We have an extended warranty on our refrigerator but CAN NOT get it fixed by any of your technicians. Problem: Ice maker not making ice, freezer not freezing, but frig freezes on certain shelves. The first tech that came to fix it actually broke the ice maker and had to order a new one (first * hour window). Second tech came out to replace with new ice maker.... still no ice (second * hour window). Now a third * hour window required which we have to wait another * weeks for and received an email to RESCHEDULE that. What is going on???
It is a constant * hour window and missing work!!!
Making an appointment and actually repairing the appliance!
Have been a customer ** years. Kenmore use to be the best appliances. NOT ANY MORE!!!
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Sears

Repairs
Customer service issue
Reported by GetHuman-fantoy
Aug 2nd, 2018 - 9 mons ago
I have an issue with Sears too
Fixed
Seen by 9 customers so far
Similar issue to 955 others
0 customers following this
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Timeline
GetHuman-fantoy started working on this issue
Aug 2nd, 2018 4:01pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 4th, 2018 2:36pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 4th, 2018 2:37pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 4th, 2018 2:37pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 4th, 2018 2:48pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 4th, 2018 2:49pm
GetHuman-fantoy indicated the issue is not fixed yet.
Aug 5th, 2018 11:58pm