I ordered a computer on line from your sight for my granddaughters graduation. A month...

GetHuman-adolfmom's customer service issue with Sears from July 2018

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The issue in GetHuman-adolfmom's own words
I ordered a computer on line from your sight for my granddaughters graduation. A month later she graduated and I gave her the computer. I paid for it on your charge. I have almost paid it all off. When she opened it it did not work. I called to return it and the gentleman said you could not help that it was shipped from the factory. He gave me the number to that company and it is non existent. How can I get my money back. She should not put items on your sight that cannot be returned. You got your money and apparently you don't need me as a customer. I have purchased thousands of dollar in merchandise from sears. I will not longer be a customer if you cannot resolve this problem. Second email sent. and already talked to someone on the phone.
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Customer service issue
Reported by GetHuman-adolfmom
Jul 3rd, 2018 - a yr ago
I have an issue with Sears too
Seen by 5 customers so far
Similar issue to 690 others
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GetHuman-adolfmom started working on this issue
Jul 3rd, 2018 5:40pm
GetHuman-adolfmom indicated the issue is not fixed yet.
Jul 3rd, 2018 6:55pm
GetHuman-adolfmom indicated the issue is not fixed yet.
Jul 6th, 2018 2:49am