I have a two year old refrigerator freezer in warranty under a service contract and the...

GetHuman843646's customer service issue with Sears from July 2018

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The issue in GetHuman843646's own words
I have a two year old refrigerator freezer in warranty under a service contract and the entire unit went out. Lost all the food in both sections. Service man came, parts were ordered and I have waited three weeks with scheduled appointment tomorrow. Today I receive a call they do not have technicians available. I need someone capable of telling me what is going on and when I will receive service on my unit. **years old and buying ice daily for a cooler is very difficult.
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Sears

Customer service issue
Reported by GetHuman843646
Jul 2nd, 2018 - a yr ago
I have an issue with Sears too
Fixed
Seen by 2 customers so far
Similar issue to 676 others
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GetHuman843646 started working on this issue
Jul 2nd, 2018 9:10pm
GetHuman843646 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:27pm