Called on June **th for a refrigerator service call. Refrigerator under warranty. S...

GetHuman-dhawco's customer service issue with Sears from July 2018

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The issue in GetHuman-dhawco's own words
Called on June **th for a refrigerator service call. Refrigerator under warranty. Soonest repair could be made was today July *. Service tech came out. Small chat said that it probably was the compressor and that is a * - * hour repair. Indicated initially that he had the part and then when he confirmed it was the compressor said he did not have part to make repair. Was calling to get part. Waited ** minutes to get through to a live person. Said he would order parts and my next service call would be ****. This is not acceptable. I expect this to be fixed by tomorrow latest and or a replacement refrigerator installed tomorrow.
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Customer service issue
Reported by GetHuman-dhawco
Jul 2nd, 2018 - a yr ago
I have an issue with Sears too
Not resolved
Seen by 4 customers so far
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GetHuman-dhawco started working on this issue
Jul 2nd, 2018 4:15pm