My wife just purchased a gas grill at the Denton, Texas store and presented an unused...

GetHuman837957's customer service issue with Sears from June 2018

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The issue in GetHuman837957's own words
My wife just purchased a gas grill at the Denton, Texas store and presented an unused $*** American Express gift card in part payment. She was told by the clerk that it wouldn't process, so, she paid the whole price with a bank card. She then went to the American Express website and discovered that Sears charged the gift card for the full amount zeroing it out. We returned to Sears and talked to the store manager who said she couldn't do anything about it, including reversing the purchase.
GetHuman837957 did not yet indicate what Sears should do to make this right.
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Sears

Customer service issue
Reported by GetHuman837957
Jun 30th, 2018 - a yr ago
I have an issue with Sears too
Not resolved
Seen by 20 customers so far
Similar issue to 661 others
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GetHuman837957 started working on this issue
Jun 30th, 2018 11:56pm