I purchased a ****rt online for pick up at the store. When I picked the item up I was...

GetHuman820515's customer service issue with Sears from June 2018

Help with my Sears issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
I purchased a ****rt online for pick up at the store. When I picked the item up I was told a receipt would be e-mailed to me. I never received that receipt. Since I did not have the receipt and was never informed I did not realize the item could not be returned after ** days. I asked to speak to a manager to resolve the issue (one manager stated to the employee that she was off the clock). I was then told there was no manager in the store.
I trust that Sears will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman820515
Jun 25th, 2018 - 2 mons ago
I have an issue with Sears too
Seen by 5 customers so far
Similar issue to 610 others
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GetHuman820515 started working on this issue
Jun 25th 11:36pm
GetHuman820515 indicated the issue is not fixed yet.
Jun 27th 2:55am