Products never delivered and now they are saying it was canceled but they don’t know wh...

GetHuman820265's customer service issue with Sears from June 2018

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The issue in GetHuman820265's own words
Products never delivered and now they are saying it was canceled but they don’t know who cancel it and my money will be refunded in *-** days. That is not exceptable when that took the money within * hrs. If they can’t have the product to me by Friday I would like my money in my account by Friday so I could purchase elsewhere. Thank you.
GetHuman820265 did not yet indicate what Sears should do to make this right.
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Sears

Customer service issue
Reported by GetHuman820265
Jun 25th, 2018 - 4 mons ago
I have an issue with Sears too
Fixed
Seen by 4 customers so far
Similar issue to 607 others
0 customers following this
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Timeline
GetHuman820265 started working on this issue
Jun 25th 10:29pm
GetHuman820265 indicated the issue is not fixed yet.
Jul 7th 10:23pm
GetHuman820265 indicated the issue is not fixed yet.
Jul 7th 10:25pm