I had a home warranty plan and on April **th **** the technician informed me that the w...

GetHuman-brysonko's customer service issue with Sears from June 2018

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If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman-brysonko's own words
I had a home warranty plan and on April **th **** the technician informed me that the work needed to fix my washing machine was probably over the limit and he submitted the claim to Sears, they called me back with and offer of a GE washing machine replacement or a check for $***.**. I asked for the check as I wanted to replace it with another whirlpool. I have been given the run around since then. Its always, the checks in the mail, after * weeks I was informed the check was mailed on May **th. I spoke with someone in Louisiana and was told it was mailed from So. California, I live in No California and it hasn't arrived. That was ** days later. I asked if they could stop payment and reissue a new check. I continue to call weekly and have yet to be able to speak with someone in accounts payable and today a case manager named Cleo, in headquarters Illinois tried twice and basically was unsuccessful. I've not heard from a single manager or supervisor and have been told numerous times I'd get a call back or an e-mail. All I'm asking is can someone in accounts payable resend me my check....Its been over * months now and you took my money each month on time for the plan. This claim was approved on the **th April today is June **th. I get no resolve calling the home warranty plan as no one will let me speak to anyone in charge...all they do is document and tell me they are sending it to accounts payable. However today I was informed by Cleo that she couldn't find any documentation so possibly no one was ever doing it.*Please help with this issue as I need the money to pay off my whirlpool that I'm paying interest on. claim *********sincerely,*Jacqueline Monteiro
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Sears

Customer service issue
Reported by GetHuman-brysonko
Jun 25th, 2018 - 4 mons ago
I have an issue with Sears too
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Seen by 11 customers so far
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Jun 25th 5:58pm
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Jun 26th 8:24pm
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Jun 26th 8:25pm
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Jun 26th 8:26pm
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Jun 28th 7:05pm
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Jun 28th 7:07pm
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Jun 28th 7:07pm
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Jun 28th 7:07pm