I purchased a Kenmore Elite bottom freezer refrigerator on December **, ****. I did not...

GetHuman775973's customer service issue with Sears from June 2018

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The issue in GetHuman775973's own words
I purchased a Kenmore Elite bottom freezer refrigerator on December **, ****. I did not purchase an extended warranty because I trusted the quality of the product. A few weeks ago, the refrigerator part broke. A week after making an appointment, the technician replaced the main control unit and said the fan was working fine. manually defrosted for * days as instructed, plugged it back in and worked for a day then then refrigerator part broke again. Technician will be back for same problem next week. I had thrown a lot of food because of this problem. Fairly new fridge and lost money in the process. I want compensation or replacement of the product.
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Customer service issue
Reported by GetHuman775973
Jun 12th, 2018 - 9 mons ago
I have an issue with Sears too
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Seen by 10 customers so far
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GetHuman775973 started working on this issue
Jun 12th, 2018 12:50pm