I made an appt with sears for a washer that has a hole in the drainage hose. I found th...

GetHuman-zcorde's customer service issue with Sears from June 2018

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I made an appt with sears for a washer that has a hole in the drainage hose. I found the hose on amazon for $**.**, but decided since the washer is under warranty i would have sears fix it. I took a day off from work to wait for a window from * to *pm last week. The repair man never showed up. When i called i was told someone would come they were running late. No one showed up. I called sears again they said it was too late to do anything they would call in the morning. No call! I called again sears said they would call in the evening. No call! I call again, someone will call in the morning . No call! Call again and speak to a supervisor says too late to do anything he will personally call in the morning. Again no call! I call again speak to another supervisor and she makes an appt for today a week later. I take another day off from work. The technician takes a picture of the washer and says he has to order the part ( a simple hose that i could have ordered for ** bucks) and needs to schedule another day to come back and fix the problem. I consider the warranty to be breached and sears to be acting in bad faith. I plan on contacting the attorney generals office to file a complaint.*I will never buy another product from Sears. All the products i have in the house now are from sears. But never again and i will make sure that i tell everyone i can about the incredibly horrendous customer service i have recieved from sears**Extremely angry,*Zoraya Corde
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Sears

Customer service issue
Reported by GetHuman-zcorde
Jun 11th, 2018 - 9 mons ago
I have an issue with Sears too
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GetHuman-zcorde started working on this issue
Jun 11th, 2018 6:24pm
GetHuman-zcorde indicated the issue is not fixed yet.
Jun 11th, 2018 10:14pm