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Sears Customer Service

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Use Sears's Phone Number

Sears's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Sears Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Sears.

How Do I Track My Order from Sears? Sears allows you to purchase products online, through a phone call or from one of their stores. Once you make an order, the delivery... Read more

How do I make an appliance appointment with Sears? Sears Home Services offers repair services for most major appliance brands with over 2,500 technicians available 6 days a week. To... Read more

Can I change or modify my order after it has been placed on Sears? Yes, you can change or modify your order on Sears after it has been placed. Sears understands that sometimes circumstances change or... Read more

What is the Sears price match policy? Sears offers a comprehensive price match policy to ensure customers get the best deal. If you find an identical item available at a... Read more

How do I file a warranty claim with Sears? Sears offers four types of home warranties, including System, Appliance, Whole Home, and HVAC Plans. They cover heating, cooling, plumbing,... Read more

How do I return or cancel an order with Sears? Sears Shop Your Way members have 45 days for returns, non-members have 30 days. Returns can be processed online or in-store. Tires... Read more

How do I get a refund from Sears? Most products from Sears can be returned and refunded within specific time frames. Members have 45 days for items without installation... Read more

There's more!

Click below to show 6 more questions, answers, and complete guides to common Sears customer support problems.

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Recent reasons customers contacted Sears:

Shs came out to repair washer on ********. Had to order parts that have not shipped yet...

Someone just invited me to this commission earned program that is said from Sears. Need...

Mi refrigerador LG Buttom freezer no funciona desde julio y ya han venido varios t*cni...

need to change my last name and email address on my account as I got divorced

Have been waiting * weeks to get my washing machine repaired. They were supposed to com...

Help logging into Sears to fill out food loss form

I need to speak with someone directly

They keep cancelling my appointment without my permission and setting an * hour time wi...

waiting for service*No call no show last Friday*Finally spoke with someone last week an...

I was overcharge for service I had them look at my ice maker and dryer he took * checks...

Hi mam i signed in a link given by a staff of an online job. The website is sears-mall...

Waiting months for Sears to fix my New Broken Fridge!

Estoy esperando por servicio

I've had * scheduled repair appts with no-shows. I need my washer repaired!! It's been...

I had an appointment on Thursday, September **,**** with a Sears repairman to fix my wa...

Help me with my issue

Does GetHuman work with Sears?

GetHuman does not work with Sears's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Sears at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Sears's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!