I was awarded syw points to get a compact refrigerator, while waiting for parts for my...

GetHuman759921's customer service issue with Sears from June 2018

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Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman759921's own words
I was awarded syw points to get a compact refrigerator, while waiting for parts for my fridge. The parts were ordered on May **th. I have tried locally to get one to no avail. I have spent over three hours on hold this week trying to get this resolved. I am asking if Sears will pay the shipping to get me one here to Portland? I then put in problem into get human. They just sent me a text wondering if my problem was resolved. NO THEY DID NOT CALL ME!!!. How can it be resolved?
GetHuman759921 did not yet indicate what Sears should do to make this right.
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How do I file a warranty claim with Sears?How do I get a refund from Sears?How do I make an appliance appointment with Sears?How do I return or cancel an order with Sears?
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Sears

Customer service issue
Reported by GetHuman759921
Jun 7th, 2018 - a yr ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 262 others
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Timeline
GetHuman759921 started working on this issue
Jun 7th, 2018 5:09pm