We purchased a refrigerator with an ice maker and water through the door. When purchas...

GetHuman756769's customer service issue with Sears from June 2018

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Help with my Sears issue
Before contacting them, items GetHuman756769 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
GetHuman756769's next move: have a Sears rep call.
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
Depending on the installation type you should call into Sears to change, edit or make an installation. You can call (800) 497-4402
The issue and preferred resolution, in GetHuman756769's own words:
We purchased a refrigerator with an ice maker and water through the door. When purchased it said installation was included. The line was not installed that we were forced to purchase. Our order number is *********
I trust that Sears will make this right and come up with a resolution that is fair.
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Sears

Customer service issue
Reported by GetHuman756769
Jun 6th, 2018 - 18d ago
I have an issue with Sears too
Not resolved
Seen by 3 customers so far
Similar issue to 100 others
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Timeline
GetHuman756769 started working on this issue
Jun 6th 5:19pm