bought work boots online. received tools, having trouble returning it and reordering th...

GetHuman-mnypets's customer service issue with Sears from June 2018

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Help with my Sears issue
Before contacting them, items GetHuman-mnypets may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
GetHuman-mnypets's next move: have a Sears rep call.
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Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue and preferred resolution, in GetHuman-mnypets's own words:
bought work boots online. received tools, having trouble returning it and reordering the boot for the same price*order ************* *received order *************
I trust that Sears will make this right and come up with a resolution that is fair.
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Sears

Customer service issue
Reported by GetHuman-mnypets
Jun 5th, 2018 - 2 mons ago
I have an issue with Sears too
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Seen by 2 customers so far
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Timeline
GetHuman-mnypets started working on this issue
Jun 5th 2:07am