To Whom It May Concern,*On April **, ****, technicians cleaned duct work at my townhous...

GetHuman-paulahu's customer service issue with Sears from June 2018

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Help with my Sears issue
Before contacting them, items GetHuman-paulahu may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
GetHuman-paulahu's next move: have a Sears rep call.
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman-paulahu's own words:
To Whom It May Concern,*On April **, ****, technicians cleaned duct work at my townhouse. They were supposed to clean the dryer vent but did not have time and needed to locate where the vent was located outside. Marcus Hines was supposed to return to my home to clean the vents. He has not responded. I would like a full refund of $** plus $** surcharge credited to my Sears account. **Every time I call the *** number, the CS transfers me to another line then the call is disconnected. This is unacceptable. *Please advise?
I trust that Sears will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-paulahu
Jun 4th, 2018 - 3 mons ago
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Seen by 3 customers so far
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GetHuman-paulahu started working on this issue
Jun 4th 5:10pm