ON Friday May ** shortly after ** noon, I drove to the Sear at the Exton mall in Exton...
GetHuman-rhenson's customer service issue with Sears from May 2018
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The issue in GetHuman-rhenson's own words
ON Friday May ** shortly after ** noon, I drove to the Sear at the Exton mall in Exton, Pa, to buy a law trimmer. I selected one and carried it to the hardware checkout counter. There was a sign that read "sorry for the inconvenience. Please check out your purchase in appliances or mattress departments.. I carried the box on my shoulder past appliances, where the clerk had his hands full with a few customers and walked on toward bedding, where I set the box down and waiting for someone to show up. A minute later the bedding salesman, wearing the name tag DOUG, walked past me an announced, "Can I ask you take your hardware box off that mattress!" NO hello. No, Can I help you, No, here let's take this box up to the register and check you out, sorry or the wait..Nothing. I said "My hardware box wouldn't be on that mattress if hardware checkout was open." he said "that's a $*,*** mattress!" *I suggested this wasn't a wise thing to say to a very good Sears customer. he said "that's all I have to say on this matter."**Now I have shopped at Sears since the mid-****s and I drove past a Lowes and a Home Depot to buy your law trimmer. If you check my purchase history, you'll know immediately I am one of your last great customers. ALL my appliances are kenmore, and my garage and shed are stocked almost solely with Craftsman. Lawn tractor, yard trailer, push mower, leaf blower, Air compressor, power washer, a NEW weedwhacker! table saws, all your handtools. I wear Craftsman work boots.
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