ON Friday May ** shortly after ** noon, I drove to the Sear at the Exton mall in Exton...

GetHuman-rhenson's customer service issue with Sears from May 2018

2 views
 | 
363 similar
 | 
0 following
Help with my Sears issue
First: share to improve GetHuman-rhenson's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rhenson to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rhenson may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-rhenson's own words
ON Friday May ** shortly after ** noon, I drove to the Sear at the Exton mall in Exton, Pa, to buy a law trimmer. I selected one and carried it to the hardware checkout counter. There was a sign that read "sorry for the inconvenience. Please check out your purchase in appliances or mattress departments.. I carried the box on my shoulder past appliances, where the clerk had his hands full with a few customers and walked on toward bedding, where I set the box down and waiting for someone to show up. A minute later the bedding salesman, wearing the name tag DOUG, walked past me an announced, "Can I ask you take your hardware box off that mattress!" NO hello. No, Can I help you, No, here let's take this box up to the register and check you out, sorry or the wait..Nothing. I said "My hardware box wouldn't be on that mattress if hardware checkout was open." he said "that's a $*,*** mattress!" *I suggested this wasn't a wise thing to say to a very good Sears customer. he said "that's all I have to say on this matter."**Now I have shopped at Sears since the mid-****s and I drove past a Lowes and a Home Depot to buy your law trimmer. If you check my purchase history, you'll know immediately I am one of your last great customers. ALL my appliances are kenmore, and my garage and shed are stocked almost solely with Craftsman. Lawn tractor, yard trailer, push mower, leaf blower, Air compressor, power washer, a NEW weedwhacker! table saws, all your handtools. I wear Craftsman work boots.
GetHuman-rhenson did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-rhenson fixed the problem
We are waiting for GetHuman-rhenson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-rhenson fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman-rhenson
May 25th, 2018 - 6 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 363 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rhenson started working on this issue
May 25th 5:32pm