I purchased ** of the *M tools as you can read in the transcript of the transaction fol...

GetHuman-bghill's customer service issue with Sears from May 2018

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I purchased ** of the *M tools as you can read in the transcript of the transaction following this I verified with the salesman the quantity and price were verified to me and I was shipped only * for my money now the are saying they made an error and I am to ship them back to them for a refund even though I verified the money and the amounts when I made the purchase . They owe me ** more of this product or I will get my creditcard to refund my money due to fraudulent information.Here is a transcript of your last chat with us. *General Information*Chat Start Time*Chat End Time*Chat Duration*Operator*Interaction ID*May **, **** **:**:** GMT*May **, **** **:**:** GMT***:**:***Baylen*INT-va*appis**-*************-*******Baylen (**:**:** GMT) : Hi! good evening! *Who do I have the pleasure of chatting with today? *Auto-Generated Message (**:**:** GMT) : Visitor has maximized chat*Visitor (**:**:** GMT) : Bob*Visitor (**:**:** GMT) : Hello*Baylen (**:**:** GMT) : Bob, nice to have you on this chat. *Baylen (**:**:** GMT) : It's nice to have you on this chat!*Baylen (**:**:** GMT) : How can I assist you today?*Visitor (**:**:** GMT) : Is the item I ordered out of stock forever*Visitor (**:**:** GMT) : Why does the sears site say quantity is limited*Visitor (**:**:** GMT) : Hello*Baylen (**:**:** GMT) : I am sorry to know that. *Baylen (**:**:** GMT) : Nothing to worry, let me look into it and help you with it. *Baylen (**:**:** GMT) : Can I have the order * please? *Visitor (**:**:** GMT) : **********Baylen (**:**:** GMT) : Thank you for the order *. *Auto-Generated Message (**:**:** GMT) : Visitor has maximized chat*Baylen (**:**:** GMT) : I have reviewed the order and see that the items were very limited at our seller warehouse and they could not fulfill the order. *Baylen (**:**:** GMT) : This is the reason they have issued the complete refund. *Visitor (**:**:** GMT) : How many do they have*Baylen (**:**:** GMT) : The item went out of stock, and it is not available now. **However the item will be back in stock soon.*Baylen (**:**:** GMT) : I will share our seller warehouse contact details so once it is available they can ship the item for you as well. *Visitor (**:**:** GMT) : No idea when?*Baylen (**:**:** GMT) : The item went out of stock currently so the date has not been mentioned on my resources. *Baylen (**:**:** GMT) : However it will back in stock very soon.*Baylen (**:**:** GMT) : To make this easier I will register your email address so you can get notification as well. *Visitor (**:**:** GMT) : Is it SIM supply*Baylen (**:**:** GMT) : Correct*Baylen (**:**:** GMT) : I see that a similar item is showing*Baylen (**:**:** GMT) : Just a moment. *Baylen (**:**:** GMT) : http:**www.sears.com**m-scotch-brite-paint-and-varnish-remover*p-SPM**********?redirectType*SKIP*LEVEL*Baylen (**:**:** GMT) : Please check this.*Visitor (**:**:** GMT) : It says sold as * units is this correct?*Baylen (**:**:** GMT) : Correct.*Visitor (**:**:** GMT) : Do I need to order through you*Baylen (**:**:** GMT) : I will be glad to assist you with it.*Visitor (**:**:** GMT) : If I order * it will be ** of them*Baylen (**:**:** GMT) : Correct. *Visitor (**:**:** GMT) : How many do they have?*Baylen (**:**:** GMT) : We have enough items. *Visitor (**:**:** GMT) : Enough for * items which would be ***Baylen (**:**:** GMT) : Sure thing!*Baylen (**:**:** GMT) : Bob, Hill**** W *th Street*Big Spring, TX ******Visitor (**:**:** GMT) : Lets do it*Baylen (**:**:** GMT) : Is this the correct address? *Visitor (**:**:** GMT) : yes*Visitor (**:**:** GMT) : Billing address is different*Baylen (**:**:** GMT) : Sure thing!*Baylen (**:**:** GMT) : Order Summary*Merchandise Subtotal$**.***ShippingFREE*Subtotal$**.***TOTAL $**.***Visitor (**:**:** GMT) : ok*Baylen (**:**:** GMT) : *f payment *Baylen (**:**:** GMT) : Please fill up the card details on the secure form.*Auto-Generated Message (**:**:** GMT) : ***Name*Bob Hill*Card Number*XXXX-XXXX-XXXX-XXXX*Expiration date********Security Code******Baylen (**:**:** GMT) : Got it.*Visitor (**:**:** GMT) : Good I really need them*Visitor (**:**:** GMT) : Got * left*Visitor (**:**:** GMT) : Do you need the correct billing address*Baylen (**:**:** GMT) : Sure thing*Baylen (**:**:** GMT) : Bob Hill*P. O. Box ***, *BIG SPRING, TX, ******Visitor (**:**:** GMT) : correct*Visitor (**:**:** GMT) : When do you think they will get here*Baylen (**:**:** GMT) : The item will be delivered by **********Visitor (**:**:** GMT) : ok*Visitor (**:**:** GMT) : Email me a receipt?*Baylen (**:**:** GMT) : Sure!*Baylen (**:**:** GMT) : Congratulations! *Baylen (**:**:** GMT) : Order Number ********* is Complete *Baylen (**:**:** GMT) : You will receive a confirmation email shortly *Baylen (**:**:** GMT) : To make your shopping experience better in future, let me go ahead and add some coupon to your email address which you use on your next purchase. *Baylen (**:**:** GMT) : Are you satisfied with Sears and my assistance, today? *Visitor (**:**:** GMT) : Ok thanks yes*Baylen (**:**:** GMT) : Since you are our most valued customer it's our duty. *Baylen (**:**:** GMT) : I am glad that we are able to fix this issue.*Baylen (**:**:** GMT) : I understand that the items are important. *Visitor (**:**:** GMT) : Thanks alot*Baylen (**:**:** GMT) : It was a pleasure chatting with you. We welcome your feedback. Please click on the “End Chat” button to share your experience via a brief survey*Baylen (**:**:** GMT) : Have a great night!*Baylen (**:**:** GMT) : Take care and bye!*Visitor (**:**:** GMT) : See ya
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Customer service issue
Reported by GetHuman-bghill
May 25th, 2018 - 8 mons ago
I have an issue with Sears too
Seen by 7 customers so far
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GetHuman-bghill started working on this issue
May 25th, 2018 3:53am
GetHuman-bghill indicated the issue is not fixed yet.
May 26th, 2018 3:21am