Review the past work done on the ticket to include money spent on this microwave. The history on the issue tells the story.

GetHuman-redfinch's customer service issue with Sears from May 2018

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The issue in GetHuman-redfinch's own words
Get them to replace the microwave and or fix the one they have been trying to repair. ... Repairman came to the house. **** North Dr. Pueblo, CO ph *** ***-**** and has worked on and installed parts since Nov of last year. The last repair and install was two weeks ago and the microwave still does not work. The vent fan comes on and the light but nothing else will happen. This oven has worked one time, when the repairman did the last repair and that is the last time the microwave has worked. Please replace this microwave oven. Sears has already spent over *,***.** on this not counting technician repair time. ??????????????????
Nov **** this issue started after I purchased the master protection plan which does not expire until Sept this year. Six months is a long time to be inconvenienced because sears won't take there own technicians advise and replace the microwave, just order more parts and recalling the technician to attempt to repair again and again. This last repair was a power supply and something else. The microwave worked when they did the last repair, it does not longer work at all. This microwave has to be **-** years old, replace it.
Replace it like the technician suggested in the first place.
Been a sears customer for year not only here but in New York.
I'm not a technician that works for Sears.
I have an issue with Sears too
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Sears

GE Microwave above stove mounted
Customer service issue
Reported by GetHuman-redfinch
May 21st, 2018 - 6 mons ago
I have an issue with Sears too
Fixed
Seen by 9 customers so far
Similar issue to 563 others
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GetHuman-redfinch started working on this issue
May 21st 4:17pm
GetHuman-redfinch indicated the issue is not fixed yet.
May 21st 6:54pm
GetHuman-redfinch indicated the issue is not fixed yet.
May 21st 7:04pm
GetHuman-redfinch indicated the issue is not fixed yet.
May 21st 7:12pm
GetHuman-redfinch indicated the issue is not fixed yet.
May 22nd 9:07pm