I bought a metal hardtop gazebo online from sears and I am missing a roof panel. I have...

GetHuman-dmannjr's Complaints issue with Sears from April 2018

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The issue in GetHuman-dmannjr's own words
I bought a metal hardtop gazebo online from sears and I am missing a roof panel. I have been calling the phone number on the manual for a month now and all they do is tell me they will contact the company that makes the gazebo and have them contact me. I got one email from them wanting more information about the part and I emailed the information back to them right away. That is the last email I got. I keep calling the same number over and over with no results. I also contacted sears complaint department and they told me there is nothing they can do for me about this problem. I have been a sears customer for many years and have never been treated like this. I also have a sears credit card that they charged me for another gazebo that I canceled and never received. It took many phone calls and about three weeks to get them to credit the mistake back to my card. I paid over a *,*** dollars for a gazebo I can not use because of the missing part and I am very angry with sears right now for not taking care of this for me. All I want is the missing part so I can finish the assembly of the gazebo. please help me with this issue. Sincerely Donald Manning.
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Sears

Complaints issue
Reported by GetHuman-dmannjr
Apr 27th, 2018 - 6 mons ago
I have an issue with Sears too
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Seen by 6 customers so far
Similar issue to 1730 others
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GetHuman-dmannjr started working on this issue
Apr 27th 3:32am
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Apr 27th 3:33am
GetHuman-dmannjr indicated the issue is not fixed yet.
Apr 30th 12:20pm