I bought a metal hardtop gazebo online from sears and I am missing a roof panel. I have...
GetHuman-dmannjr's Complaints issue with Sears from April 2018
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-dmannjr to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-dmannjr's own words
I bought a metal hardtop gazebo online from sears and I am missing a roof panel. I have been calling the phone number on the manual for a month now and all they do is tell me they will contact the company that makes the gazebo and have them contact me. I got one email from them wanting more information about the part and I emailed the information back to them right away. That is the last email I got. I keep calling the same number over and over with no results. I also contacted sears complaint department and they told me there is nothing they can do for me about this problem. I have been a sears customer for many years and have never been treated like this. I also have a sears credit card that they charged me for another gazebo that I canceled and never received. It took many phone calls and about three weeks to get them to credit the mistake back to my card. I paid over a *,*** dollars for a gazebo I can not use because of the missing part and I am very angry with sears right now for not taking care of this for me. All I want is the missing part so I can finish the assembly of the gazebo. please help me with this issue. Sincerely Donald Manning.
GetHuman-dmannjr did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-dmannjr fixed the problem
We are waiting for GetHuman-dmannjr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.