Ask about the refund of the $** fee we paid for verifying the new oven we bought would...

GetHuman577989's customer service issue with Sears from April 2018

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The issue and preferred resolution, in GetHuman577989's own words:
Ask about the refund of the $** fee we paid for verifying the new oven we bought would fit. We were told at the time of purchase that if we paid for this service and as long as the install happened that we would be refunded. I don’t believe this has happened.
I trust that Sears will make this right and come up with a resolution that is fair.
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Sears

Kenmore double oveb
Customer service issue
Reported by GetHuman577989
Apr 7th, 2018 - 4 mons ago
I have an issue with Sears too
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Seen by 2 customers so far
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GetHuman577989 started working on this issue
Apr 7th 6:01pm
GetHuman577989 reviewed the items needed
Apr 7th 6:02pm