Trying to order using free cash and it won't allow me

GetHuman613616's customer service issue with Sears from April 2018

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Help with my Sears issue
Before contacting them, items GetHuman613616 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
GetHuman613616's next move: have a Sears rep call.
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman613616's own words:
Trying to order using free cash and it won't allow me
I trust that Sears will make this right and come up with a resolution that is fair.
Help with my Sears issue
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Sears

Holmes Haof**Blz nuclear blizzard **.** and free ****pping **.**free cash
Customer service issue
Reported by GetHuman613616
Apr 20th, 2018 - 3 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 816 others
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Timeline
GetHuman613616 started working on this issue
Apr 20th 3:02am