I would like to talk to a human being to talk to about a problem. I need to exchange a...

GetHuman-zarbros's purchase return issue with Sears.com from May 2019

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Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-zarbros's own words
I would like to talk to a human being to talk to about a problem. I need to exchange a pair of pants I picked up from merchandise pick up for a different color you can't get ahold of anybody there I left a message and no return call back. It's Westland merchandise pick-up my sales check number is ************.**Before calling merchandise pick-up to help me tonight I had tried online today to exchange the pants but it wanted to give me a refund I do not want a refund I just want to exchange the color for another color. I need a human to talk to this is disgusting they have to do an email. Sears online is the worst I had an issue with you guys couple years ago I swore I'd never you use you again.**But these are pants my brother in a nursing home needs
GetHuman-zarbros did not yet indicate what Sears.com should do to make this right.
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Sears.com

purchase return issue
Reported by GetHuman-zarbros
May 8th, 2019 - a mon ago
I have an issue with Sears.com too
Not resolved
Seen by 4 customers so far
Similar issue to 279 others
0 customers following this
Timeline
GetHuman-zarbros started working on this issue
May 8th 10:32pm