My order does not show up in my Shop Your Way account. As such I am not receiving my p...

GetHuman-brucemar's order tracking issue with Sears.com from April 2018

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The issue in GetHuman-brucemar's own words
My order does not show up in my Shop Your Way account. As such I am not receiving my points. When I click on the link in the order email it responds "We're sorry, something has gone wrong on our end. Please check back later to see your orders."
GetHuman-brucemar did not yet indicate what Sears.com should do to make this right.
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Sears.com

order tracking issue
Reported by GetHuman-brucemar
Apr 29th, 2018 - 5 mons ago
I have an issue with Sears.com too
Not resolved
Seen by 10 customers so far
Similar issue to 107 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-brucemar started working on this issue
Apr 29th 3:44pm
GetHuman-brucemar indicated the issue is not fixed yet.
Apr 29th 4:46pm
GetHuman-brucemar indicated the issue is not fixed yet.
Apr 30th 4:57pm
GetHuman-brucemar indicated the issue is not fixed yet.
May 2nd 5:36pm