The return label on the return shipping label, delivered the package to a Sears address...

GetHuman-boblisac's purchase return issue with Sears.com from April 2018

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The issue in GetHuman-boblisac's own words
We were trying to return clocks for my in-laws ... The return label on the return shipping label, delivered the package to a Sears address in GA that is no longer there. it was delivered to a neighboring company that called me to ask me to pick it up or they would throw it away. As i live in NC and could not retrieve the package, we asked that she ship it back to my inlaws. Instead, it was shipped to the UPS store in the town of Maryville Tn. where it has to sit for * weeks because my inlaws do not drive and we did not visit again until * weeks later.We tried to return the clock to a sears store only to be told they have no affiliation with sears.com. We have spoken to * call center representatives who continue to tell us we cannot return due to the item being over ** days purchased. WE KNOW THAT!! the only reason it is over ** days is because your return shipping label was incorrect!! We have followed every protocol sears has asked of us. We were told after speaking to the * representatives (* of whom hung up on us) that everything would be documented and a resolution with a new shipping address would be emailed to us. We received the email and all it said was "the products were over ** days for return so they were not eligible" OMG! we know! all because your company put the wrong label for returns in the packaging!!
We did everything correctly and just want our money back!
have someone who is not at a call center that could correct the problem and issue a refund
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Sears.com

sears.com--ordered * clocks order * *********
purchase return issue
Reported by GetHuman-boblisac
Apr 4th, 2018 - 2y ago
I have an issue with Sears.com too
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Seen by 4 customers so far
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Timeline
GetHuman-boblisac started working on this issue
Apr 4th, 2018 11:22am
GetHuman-boblisac confirmed the issue is fixed. Hooray!
Apr 7th, 2018 12:55pm