Sears warrenty came to my house to replace an auger motor for my KitchenAid built in ic...
GetHuman5970295's customer service issue with Sears Home Warranty from April 2021
Help with my Sears Home Warranty issue
First: share to improve GetHuman5970295's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5970295 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5970295's own words
Sears warrenty came to my house to replace an auger motor for my KitchenAid built in ice maker. The the ice maker required a new plug but instead of replacing the plug the technician cut the wires and spliced together the new auger motor. Some months later the auger motor failed again I needed to be replaced but no technician to date will work on it because it does not mean you UAL certification or requirements so basically the repairs that they did worked at the time but made the unit totally on repairable by any qualified technician because of the ual requirements. I've notified them continuously as for supervisor to contact me and never get a return call they're trying to opt out because they say that if I don't contact them within * months after the service date that I have no recourse. Well the ice maker worked for more than * months after the initial repair but it doesn't reflect how repair was done or the fact that no one will work on it since then. I'm requesting that they either repair the unit back to its original working status under the contract that I pay for or else that they replaced the entire unit at their cost. There is no room for compromise. I will take them to court and sue them for the amount of the replacement of that unit. Any help that you can provide will be very much appreciated David Ferguson
GetHuman5970295 did not yet indicate what Sears Home Warranty should do to make this right.
I have an issue with Sears Home Warranty too
How GetHuman5970295 fixed the problem
We are waiting for GetHuman5970295 to fix the problem and share the solution with the rest of us customers.
Please help with my Sears Home Warranty issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.