Sears warrenty came to my house to replace an auger motor for my KitchenAid built in ic...

GetHuman5970295's customer service issue with Sears Home Warranty from April 2021

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The issue in GetHuman5970295's own words
Sears warrenty came to my house to replace an auger motor for my KitchenAid built in ice maker. The the ice maker required a new plug but instead of replacing the plug the technician cut the wires and spliced together the new auger motor. Some months later the auger motor failed again I needed to be replaced but no technician to date will work on it because it does not mean you UAL certification or requirements so basically the repairs that they did worked at the time but made the unit totally on repairable by any qualified technician because of the ual requirements. I've notified them continuously as for supervisor to contact me and never get a return call they're trying to opt out because they say that if I don't contact them within * months after the service date that I have no recourse. Well the ice maker worked for more than * months after the initial repair but it doesn't reflect how repair was done or the fact that no one will work on it since then. I'm requesting that they either repair the unit back to its original working status under the contract that I pay for or else that they replaced the entire unit at their cost. There is no room for compromise. I will take them to court and sue them for the amount of the replacement of that unit. Any help that you can provide will be very much appreciated David Ferguson

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Sears Home Warranty

Customer service issue
Reported by GetHuman5970295
Apr 17th, 2021 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 128 others
0 customers following this

Timeline

GetHuman5970295 started working on this issue
Apr 17th 4:51am
GetHuman5970295 indicated the issue is not fixed yet.
Apr 17th 4:52am
GetHuman5970295 indicated the issue is not fixed yet.
Apr 17th 4:52am
GetHuman5970295 indicated the issue is not fixed yet.
Apr 17th 4:52am
GetHuman5970295 indicated the issue is not fixed yet.
Apr 17th 4:52am

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