I have been calling *** ****-**** to verify an arrival date for the repair to our refri...

GetHuman-sgleamon's customer service issue with Sears Home Warranty from September 2020

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The issue in GetHuman-sgleamon's own words
Verify appointment date to ensure we are available to meet the technician. ... I have been calling *** ****-**** to verify an arrival date for the repair to our refrigerator as instructed by the rep at the number *** ***-****. She could not give me any info to verify the date and time I chose in the automated system on *-**-**. After calling the *** ****-**** number all I got was rep trying to sell me something I was not interested in and she would not stop talking to let me refuse. I hung up and now my number is blocked and can't go through. Same thing happened when I called from my wife's phone and refused to listen to sales pitch. It is now blocked. This is not acceptable business practice to deprive me of services I pay for each month. I will be filing a complaint with the BBB of the Home Warranty Co. representing Sears' in Florida. I can't even verify my appointment date on-line in my account. I expect a call or notification on the agreed appointment day. No wonder Sears has failed. I expect Sears to stop the sales pitches and take care of customer requests when contacted directly.
They would not allow me to talk to the rep and state my request. Afterwards all calls from our phones are blocked and we cannot get through.
Stop the sales gimmicks for unrelated products or services. Do not block customers' phones who don't wish to listen to their high pressure sales tactics.
* years
Getting on-line to find info and there is none posted other than work order accepted.
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Sears Home Warranty

Home warranty repair for refrigerator
Customer service issue
Reported by GetHuman-sgleamon
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 173 others
0 customers following this

Timeline

GetHuman-sgleamon started working on this issue
Sep 30th, 2020 2:50pm
GetHuman-sgleamon indicated the issue is not fixed yet.
Sep 30th, 2020 3:00pm

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